Thank you for shopping at our nail beauty store. We strive to provide high-quality nail products and a smooth shopping experience for every customer. This Refund Policy outlines our terms regarding returns, refunds, and exchanges. All transactions are processed in USD, and we offer free worldwide shipping on all orders.
1. Order Processing & Shipping
Orders are processed and shipped the
next business day after purchase.
We guarantee
delivery within 5 business days to all destinations worldwide, with no distinction between domestic or international shipping. Expedited shipping options are also available for customers who prefer faster delivery.
2. Return Period
We accept returns within 60 calendar days from the date you receive your order.
3. Eligibility for Returns
To be eligible for a return:
- Items must be unused, unopened, and in their original packaging.
- Products must be returned in the same condition as you received them.
- Return requests must be submitted within the 60-day period.
We do not accept returns for used, opened, or damaged items unless the product is defective or damaged upon delivery.
4. Return Process
To start a return, please contact our customer service team with your order number and the reason for your return. Our team will provide you with detailed return instructions.
5. Refund Processing
Once we receive and inspect your returned item, we will process your refund within
5–10 business days.
Approved refunds will be credited back to your original payment method. Processing times for the refund to appear in your account may vary depending on your payment provider.
6. Shipping Costs for Returns
We offer
free worldwide shipping on all orders.
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item sent, defective product).
7. Exchanges
If you wish to exchange an item for a different shade or product, please follow the return process above. Once the returned item is received and inspected, we will ship your new product.
8. Contact Us
If you have any questions about our Refund Policy, returns, or refunds, please contact our customer service team for further assistance.
